Terms & Conditions

These are the Terms & Conditions ("terms/conditions") for the website hosted at www.vaggi.it ("store"). The site is operated by S.Vaggi & F.gli srl, a wholly owned company. These Terms & Conditions relate to the Conditions of Usage and Conditions of Sale of this website.
Please read these terms and conditions carefully before using this site.


These terms and conditions (including: a) the website terms and conditions of use; b) general terms and conditions of sale; and c) the privacy policy) (together "Website Terms") apply to the S.Vaggi Jewelry Store website located at www.vaggi.it (the “Site”). The Site is owned and operated by S.Vaggi & F.gli srl, a company registered in Milan (Italy), via Fratelli Gabba 5, VAT Number: 03664770488
We ask that you abide by the terms and conditions of use that follow. Please read them carefully, because by visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein. If you do not agree to be bound by these terms and conditions of use, you must not access or otherwise use this Site.
These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.


If you have any concerns about material which appears on the Site or our products, please Contact Us and we will be happy to assist.


Any new features or tools which are added to the current store shall also be subject to these Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to revise these terms and conditions from time to time, without notice. When we make changes, we will post them here. We kindly advise you to review this page for any news. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
We aim to update the Site regularly, and may change the content at any time without notice. If the need arises, we may suspend access to the Site, or close it indefinitely. Any of the material on the Site may be out of date at any given time, and we are under no obligation to update such material.


Whenever you use this Site to order any product from S.Vaggi, our website terms and conditions of use and privacy policy will apply to your use of the Site in addition to these General Terms and Conditions of Sale. By ordering a product through the Site, you shall be deemed to have read, understood and agreed to our Website Terms (which includes these General Terms and Conditions of Sale).
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.


We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


You agree to use the Site only for lawful purposes and only for your own personal, non-commercial use.
You are prohibited from breaching or attempting to breach the security measures on this Site, including but not limited to:

  • Attempting to gain unauthorised access to this Site
  • Using a false password or one belonging to another user, logging into an account or server which such user is not authorised to access or accessing data not intended for the user
  • Using a compromised password, disclosing a password or permitting a third party to use a non-secure password
  • Attempting to test the vulnerability of the system or network or to breach security or authentication measures without our authorisation
  • Misusing the Site by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful
  • Forging any IP or TCP packet header or any part of the header information in any e-mail or newsgroup posting
  • Hijacking all or any part of this Site content; deleting or changing any Site content; deploying or displaying advertising or pop-up messages; running or displaying this Site or any Site content in frames or through similar means on another Site; or linking to the Site or any page within the Site, without our specific written permission

In addition to other prohibitions as set in these Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.
You may not use this Site to post, download, transmit, copy, distribute, display publicly, store or destroy material in violation of any applicable law or regulation, or in a manner that will infringe any intellectual property rights or personal rights.
We have absolute discretion to determine if any use breaches these rules, and we reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


All materials, including images, graphics, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site (collectively, the "Contents") are property owned, controlled, licensed or used with permission by S.Vaggi & F.gli srl.


This Site as a whole and its Contents are protected by intellectual property rights including but not limited to) copyright, patents, database rights, trademark, trade dress and other laws (including treaties) and all worldwide right, title and interest in and to the Site and its Contents are owned by S.Vaggi & F.gli srl. All such rights are reserved and none of these rights are transferred to the user.
The Contents of this Site are intended solely for personal, non-commercial use and may not be used except as permitted in these Terms.
You may download or copy the Contents of this Site for your personal use only, however no right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. If you print off, copy or download any part of this Site (including the Contents) in breach of these Website Terms, your right to use the Site will cease immediately and you must return or destroy any copies of the materials you have made.


Your submission of personal information through the store is governed by our Privacy Policy. Click here to review our Privacy Policy.
You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. S.Vaggi & F.gli srl shall not be liable to any person for any loss or damage caused by misuse or failure to protect your password or account.


We are committed to provide you the best service ever with the highest level of accuracy, however occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we will notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our e-store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.


If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Returns Policy.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.


We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.


Certain content, products and services available via our Site may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites.
Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


You may link to our home page, prior authorizations, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. We reserve the right to withdraw linking permission without notice.


We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall S.Vaggi & F.gli Jewelry Store, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


You agree to indemnify, defend and hold harmless S.Vaggi & F.gli Jewelry Store and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party. Failure by you to comply with these Terms and Conditions constitutes a material breach of our contract with you.


In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Italy.


All sales of products by us to you incorporate these terms and conditions of sale ("General Terms and Conditions of Sale"). Any term or condition not consistent with these General Terms and Conditions of Sale shall be of no effect.

Product Information
All S.Vaggi products displayed on this Site are unique pieces available exclusively online and in our boutique on the Ponte Vecchio. All Designer products displayed on this Site may be available on other online or offline environments. We are committed to ensure that prices quoted on this Site are correct and accurate and that all products have been fairly described.
When ordering products through this Site, please note that:

  • orders will only be accepted if there are no major errors in the description of the products or their prices as advertised on this Site
  • all prices are displayed in Euro inclusive of VAT
  • all items are subject to availability. We will inform you as soon as possible if the product(s) you have ordered are not available and we may offer alternative product(s) of equal value

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. However, if you wish to get additional information or pictures about a product, please Contact Us and we will be happy to assist.

Age Restrictions on Purchase
Our Site is not intended for use by individuals under the age of 18, and we do not knowingly collect any information from persons below the age of 18. In order to shop with S.Vaggi, you must be 18 years old or over and possess a valid credit or debit card issued by a bank acceptable to us.

Promotional and Discount Codes
Coupons, discounts and promotional codes offered by the Site are valid only for purchases made online, unless otherwise stated. Such promotional discounts are not valid for use in our boutiques or for telephone orders unless authorised by a member of our team.
To redeem online discount, coupon code must be entered at checkout. Not valid for cash. Not to be combined or used in conjunction with any other offer, discount or promotion. Non-transferable. No adjustments to prior purchases. Postage and packaging fees do not count towards qualifying purchase amount for discount and are excluded from any discount. If you make a return from your qualifying purchase you will only be refunded the actual price paid after discount. Offer is subject to change without notice.

eGift Cards
eGift Cards may only be redeemed at the Site although we currently do not accept eGift certificates on site.

To submit an order for product(s) to vaggi.it you will need to complete the details required at checkout and click the complete order button. All prices are reflected in € and include VAT.
Goods supplied are not for resale. We are under no obligation to accept your order, but would normally do so where the product is available, the order reflects current pricing and your credit card/ debit card payment is approved by your credit card/ debit card company.

Acceptance of Your Order
The required technical steps to create the contract between you and us are explained here below:

  • You place the order for your products on this Site by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Site
  • Once the order is completed we will send you an order confirmation email detailing the products you have ordered
  • Once your order is shipped from our warehouse, we will send you a dispatch confirmation email
  • If we do not accept your order for any reason or the price of the product has increased between the time of the order and our acceptance of it, we will email you to advise you of the change. You will then need to resubmit your order. Only credit and debit cards are acceptable as payment for orders via this Site

We will charge your account for payment at the time that the order is completed on our site. We take every reasonable care to ensure that your order and subsequent transactions are conducted via a secure link. As we are not responsible for the operation of the secure link we will not, unless we are negligent, be liable for any loss you may suffer if a third party obtains unauthorised access to any information you provide via such link.
If for any reason, products are not available after your order has been completed, we will let you know. We will not charge you for these products and will refund any amounts already paid (if any) using the same way of payments you used during your transaction.

Security Checks
As part of our policy to protect against fraudulent use of credit / debit cards, we conduct security checks on all orders received. These checks can take various forms and may involve contacting you by telephone before we process your order. We also procure the services of various credit rating and fraud prevention companies and we may share details of your order with them for the sole purpose of detecting and preventing fraudulent use of your payment cards (in accordance with our Privacy Policy)

We offer Free Global Delivery on all orders placed online.
We ship internationally partnering with fast and reliable couriers. All our shipments are tracked and a signature will be required upon delivery.
We make every effort to deliver all products in accordance with the timescales set out below. Where this is not possible, we will seek to notify you and, unless we state otherwise, ensure that your products are delivered as soon as possible.
All deliveries will be made to you at the address specified by you in the order and you will be responsible for the products as soon as they are delivered to you. Ownership of the products shall pass to you once we have received payment in full. If we cannot deliver the products to you at the address you have specified for any reason, we will notify you and store the products at your risk. If you wish us to redeliver the products to you, we will try and deliver again (depending on the courier timetable).

Our Deliveries
Europe DHL 3 - 5 Business Days*
Rest Of The World Ferrari 5 - 8 Business Days*

Our orders are shipped Monday to Friday, excluding bank holidays.
Estimated delivery time to be calculated from the day the order has been dispatched.

Order Tracking
You can track your package using the link supplied in your shipping confirmation email.
Should you have any questions about its progress, or your order hasn’t arrived within your expected time, or if you’re not satisfied with the information you’ve been provided, please Contact Us and we will be happy to assist.

Your Right to Cancel
If you are contracting as a consumer, you may cancel your order at any time within two (2) working days, beginning on the day after you completed your order. In this case, you will receive a full refund of the price paid for the product(s) in accordance with our Returns Policy.
In case we have delivered (or dispatched) the products you have ordered before the order cancel request has come through, you will have to return the product in accordance with our Returns Policy.
To avoid this, we recommend that you advise us as soon as possible if you wish to exercise this right to cancel your order.
All returns must follow the procedure explained in our Returns Policy.

Our Returns and Refund Policy

We at S.Vaggi want you to be completely satisfied with your order. If for any reason you are not happy with your online purchase, you can return it for a refund or exchange within 20 days of the date of receipt.
Please follow the instructions here below if you wish to return or exchange your order.

Returns Policy & Guidelines

  • Returned items need to be in their original condition without signs of wear, damage, or alteration. This includes gift boxes and pouches.
  • Returned items need to arrive at our facility in secure packaging such as padded envelope or small box with bubble wrap and including the Return Form.
  • The Return Form is included in your order. If you have lost your Returns Form, you can print a new one here: RETURN FORM
  • All goods will be inspected by our returns team and any item that is in an unsuitable condition will not be processed and sent back to you to the original delivery address.
  • Our promise to refund the item does not apply to faults or damages caused by accident, neglect or misuse.
  • We are not responsible for lost or stolen items or products taken elsewhere for repairs, engraving or alterations of any kind.
  • Credit is issued to your original method of payment and you will receive an email confirmation once we have processed your return.
  • Please keep in mind you are responsible for the return shipping cost. We advise to use a tracked courier.
  • Returns are usually processed within 10-14 business days. Please allow up to 14 business days for funds to appear in your account.
  • A refund can only be sent to the original payment method. If you no longer have access to that payment method, please contact your bank or agency to claim the funds after the refund is sent.
  • We cannot offer refunds for items that have been customised or engraved. Please contact us if you wish to return a personalised order.


  • Online exchanges are available only for orders placed via our website. If you wish to exchange an items bought in one of our boutique, please contact us via email and we will be happy to assist.
  • Our exchange service is available only on S.Vaggi's modern jewelry, Roberto Coin and Rivalta products. Unfortunately we cannot exchange vintage and antique styles and watches.
  • Please contact us if you would like to exchange your item. Our customer service team will be able to assist.

Customer Services
At Vaggi we pride ourselves on our customer care. If you need to contact us for any reason, you can reach us by using our contact form on our Contact Us page, or you can reach us via email and phone:
Email: info@vaggi.it
Phone: +39 055 215502

Force Majeure
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under any contract that is caused by events outside our reasonable control (Force Majeure Event).
A Force Majeure Event includes any event, non-happening, omission or accident beyond our reasonable control and includes (without limitation) the following: (a) strikes, lock-outs or other industrial action; (b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; (c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; (d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; (e) impossibility of the use of public or private telecommunications networks; (f) the acts, decrees, legislation, regulations or restrictions of any government; and (g) pandemic or epidemic.
Our performance under any contract is deemed to be suspended for the period that the Force Majeure Event continues.

When you order products from this Site, our aggregate liability to you for any loss or damage arising in connection with these General Terms and Conditions for Sale shall be limited in respect of each claim, to the purchase price of your order.
We exclude all representations, warranties, conditions and terms (whether express or implied by statute, common law or otherwise) to the fullest extent permitted by law. We accept no liability for any losses or damages which are not reasonably foreseeable arising out of or in connection with these General Terms and Conditions of Sale or your use of this Site.
S.Vaggi & F.gli srl, its subsidiary companies and/or any of its affiliated entities shall not be liable to any person for any loss or damage which may arise from the use of or reliance upon any content information displayed in or on this Site. Nothing in these General Terms and Conditions of Sale shall exclude or limit our liability for personal injury or death caused by our negligence. In addition, these General Terms and Conditions of Sale shall not limit or exclude any other liability that we are not permitted to limit or exclude under applicable law. We will also not be responsible for any loss or damage caused to you where you are not entering into these terms as a consumer.

Third Party Rights
Only S.vaggi & F.gli srl and you shall be entitled to enforce these General Terms and Conditions of Sale. No third party shall be entitled to enforce any of these Website Terms.

Unless otherwise specified and except to the extent S.Vaggi's products are offered for sale through this Site, this Site and the Contents thereof are displayed solely for the purpose of promoting S.Vaggi's products and services available. This Site is controlled and operated by S.Vaggi & F.gli srl from its offices in Italy.
If you have any concerns about material which appears on the Site or our products, please Contact Us and we will be happy to assist.